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Business Growth Service FAQs

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I need help for my business – where should I go?

If you’re a business in Herefordshire, Shropshire or Telford & Wrekin, you have several options. You can contact the Marches Growth Hub directly for personalised, local support, or visit the UK Government’s new Business Growth Service website at business.gov.uk. Both will help you find the right support for your specific needs, whether you’re starting up, looking to grow, or facing challenges.

What is the Business Growth Service?

The Business Growth Service is the UK Government’s new approach to business support, launched in July 2025. It’s designed to make it easier for businesses to find and access the help they need by bringing together support from national government, local partners like Growth Hubs, and other organisations all in one place. The service helps businesses to start, grow and succeed through a single, trusted brand.

Why does my business postcode matter when looking for support?

Your postcode determines which local Growth Hub serves your area and what specific local support programmes might be available to you. Different regions have different local partnerships, funding streams, and specialised services. The Marches Growth Hub serves businesses in Herefordshire, Shropshire and Telford & Wrekin, in partnership with the three local authorities, providing local expertise and connections alongside access to national support programmes.

How do the Marches Growth Hub and Business Growth Service work together?

They work as partners to give you the best of both worlds. The Marches Growth Hub continues to provide the local, personalised support you value – we know the local business landscape, challenges and opportunities. The MGH website also offers a searchable database of local and national business support, signposting you to advice, information and funding, including grants to help you grow.

Meanwhile, the Business Growth Service connects you to wider UK Government resources and national programmes. It’s a “no wrong door” approach – wherever you start, we’ll make sure you get to the right support!

What support can I access through this partnership?

You can access free, expert advice tailored to your business needs, local support from experienced advisers who understand the Herefordshire, Shropshire and Telford & Wrekin area, better connections to UK Government resources and funding opportunities and clearer pathways to specialised support like export advice, digital adoption help, and finance options.

The business.gov.uk website also provides easy access to trusted information and can create a personalised dashboard of relevant support for your business.

Do I need to choose between local and national support?

No, you don’t need to choose – that’s the whole point of this new integrated approach.

You can contact the Marches Growth Hub directly, visit business.gov.uk, or contact the Business Support Service, and you’ll be guided to all the relevant support available. Our local teams can help you navigate both local and national options to ensure you get exactly what you need to help your business succeed.

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